Terms & Conditions

By using ZCRM, you agree to use the platform only for lawful business operations and to protect all login credentials assigned to your organization.

Platform Access

Access to modules, users, storage, features, and company workspaces depends on the active subscription package, company restrictions, and permissions configured by an authorized administrator. Accounts must not be shared outside the assigned organization.

Company Workspaces

The platform is designed for separate company workspaces. Users may access only the company data assigned to them, unless a Super Admin or authorized administrator switches into a company workspace for support, audit, billing, or configuration purposes.

Subscriptions, Packages, And Limits

Package features may include CRM, leads, customers, calls, services, packages, invoices, payments, accounts, HR, projects, documents, inventory, media, backups, and reporting. Package limits, pricing, yearly discounts, trial periods, renewal terms, and module availability may be updated from the administration panel.

Billing And Renewals

Subscription invoices may be generated monthly, yearly, or according to custom terms agreed with the customer. If payment is overdue, the company workspace may be placed on hold, restricted, or suspended until renewal or payment confirmation is completed.

Customer Data

Each company is responsible for the accuracy, ownership, legality, and permission basis of the leads, customers, invoices, documents, staff, call history, media, and operational data entered into the CRM.

User Responsibilities

Users must maintain confidentiality of credentials, use strong passwords, avoid unauthorized exports, and immediately report suspected misuse, incorrect access, or data leakage. Any actions performed through a user account may be recorded in activity logs.

Communications

The platform may support email, WhatsApp, SMS, reminders, payment alerts, and notification templates. Customers are responsible for using communication features in compliance with applicable consent, anti-spam, and messaging rules.

Backups And Deployment

Backup and deployment tools are provided to support business continuity. Customers should verify backup downloads, restoration requests, and server deployments with qualified technical support before applying changes to production systems.

Prohibited Use

The platform must not be used for unlawful activity, unauthorized resale, credential sharing, abusive messaging, malicious file uploads, attempts to bypass permissions, or access to another company workspace without authorization.

Support

Support requests can be sent to admin@thezetaa.com. Response timelines, onboarding assistance, custom development, and priority handling may vary by package or agreement.

Changes To Terms

These terms may be updated when platform features, subscriptions, compliance requirements, or operational processes change. Continued use of the platform after updates means the revised terms are accepted.